Terms & Condition

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering
food in the train from our Website. By ordering any Goods or Services from this Website, by phone, or
by our mobile applications you agree to be bound by these Terms and Conditions.

INTRODUCTION

Lydo’s Kitchen is an online food ordering Web App service owned by Quiet Pols-Inn & Residence, unless
otherwise stated.

PERSONAL INFORMATION THAT YOU PROVIDE

If you want to use our service, you must create an account on our Site. To establish your account, we
will ask for personally identifiable information that can be used to contact or identify you, which may
include your name, phone number, and e-mail address. We may also collect demographic information
about you, such as your zip code, and allow you to submit additional information that will be part of
your profile. Other than basic information that we need to establish your account, it will be up to you to
decide how much information to share as part of your profile. We encourage you to think carefully
about the information that you share and we recommend that you guard your identity and your
sensitive information. Of course, you can review and revise your profile at any time.

ORDER BOOKINGS & FINANCIAL/REFUND TERMS

You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate and may vary.

Your order shall be only delivered to the address designated by you at the time of placing the order on
the Platform. We reserve the right to cancel the order, in our sole discretion, in the event of any change
to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of
change of the delivery location shall be at our sole discretion and reserve the right to charge with
additional delivery fee if required.

You shall undertake to provide adequate directions, information and authorizations to accept delivery.
In the event of any failure to accept delivery, failure to deliver within the estimated time due to your
failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have
been delivered to you and all risk and responsibility in relation to such goods shall pass to you and you
shall not be entitled to any refund for the same. Our decision in relation to this shall be final and
binding. You understand that our liability ends once your order has been delivered to you.

You might be required to provide your credit or debit card details to the approved payment gateways
while making the payment. In this regard, you agree to provide correct and accurate credit/ debit card
details to the approved payment gateways for availing the Services. You shall not use the credit/ debit
card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit
card. The information provided by you shall not be utilized or shared with any third party unless

required in relation to fraud verifications or by law, regulation or court order. You shall be solely
responsible for the security and confidentiality of your credit/ debit card details. We expressly disclaim
all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card. You
agree that the Services shall be provided by us only during the working hours of the relevant Merchants.

ACTIVITIES PROHIBITED ON THE PLATFORM

The following is a partial list of the kinds of conduct that are illegal or prohibited on the Websites. Lydo’s
reserves the right to investigate and take appropriate legal action/s against anyone who, inLydo’s sole
discretion, engages in any of the prohibited activities. Prohibited activities include — but are not limited
to — the following:

Using the Websites for any purpose in violation of laws or regulations;
Posting Content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
Posting Content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Lydo’s in its sole discretion or pursuant to local community standards;
Posting Content that constitutes cyber-bullying, as determined by Lydo’s in its sole discretion;
Allowing any other person or entity to use your identification for posting or viewing comments; Harassing, threatening, stalking, or abusing any person;

AMENDMENTS

Lydo’s reserves the right to change or modify these Terms (including our policies which are incorporated
into these Terms) at any time by posting changes on the Platform. You are strongly recommended to
read these Terms regularly. You will be deemed to have agreed to the amended Terms by your
continued use of the Platforms following the date on which the amended Terms are posted.

PAYMENT

Lydo’s reserves the right to offer additional payment methods and/or remove existing payment
methods at any time in its sole discretion. If you choose to pay using an online payment method, the
payment shall be processed by our third party payment service provider(s). With your consent, your
credit card / payment information will be stored with our third party payment service provider(s) for
future orders. Lydo’s does not store your credit card or payment information. You must ensure that you
have sufficient funds on your credit and debit card to fulfill payment of an Order. Insofar as required,
Lydo’s takes responsibility for payments made on our Platforms including refunds, chargebacks,
cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these
Terms.